Shipping & Returns

📦 Shipping Policy

At Avalia.kids, all orders are dispatched from regional Victoria, Australia with love and care.

✔️ All in-stock orders are dispatched in 1–3 business days

IMPORTANT: DURING THE FOLLOWING PEAK SALES EVENTS, YOUR ORDER MAY TAKE LONGER THAN EXPECTED TO BE SHIPPED (USUALLY 5–7 BUSINESS DAYS).

LIST OF PEAK SALE EVENTS INCLUDES:
BIRTHDAY SALE
EOFY SALE / MID YEAR SALE
BLACK FRIDAY SALE
BOXING DAY SALE

Personalisation Policy (Important)

Items that have been customised or personalised (including embroidery, names, initials, dates, or custom text) are final sale and non-refundable.

✔ Please double-check all spelling, capitalisation, font choices, and colours before placing your order
✔ Once an order is placed, personalisation details cannot be changed or cancelled
✔ Refunds or returns will not be accepted for personalised items unless the item is faulty or incorrect due to an error on our part

By placing an order for a personalised item, you acknowledge and accept that it is made especially for you and is therefore excluded from our returns policy.

📦 Preorders

Some of our pieces are available for preorder. Please note:

✔️ The estimated dispatch timeframe is listed in the product description
✔️ Your entire order will be shipped together once all items are ready
✔️ Want in-stock items sooner? Place a separate order

🇦🇺 Domestic Shipping (Australia)

✔ Standard Shipping: $9.95 AUD flat rate
✔ Express Shipping: $12.95 AUD flat rate
✔ Free Standard Shipping on Australian orders over $150 AUD
✔ Free Express Shipping on Australian orders over $350 AUD
✔ Sent via Australia Post with tracking

🌍 International Shipping

✔ Tracked delivery included

✔ Duties, taxes and customs fees are the responsibility of the customer. These are set by your local customs authority and are not included in our shipping rates.

⏱ Shipping Timeframes

✔ All in-stock orders dispatched within 1–3 business days
✔ Australia: 2–8 business days (Standard), 1–4 business days (Express)
✔ New Zealand: 5–8 business days
✔ USA, UK, Europe, Asia-Pacific: 6–15 business days
✔ Rest of World: 10–15 business days

📦 Returns — Step-by-step

IMPORTANT: Refunds are not available on sale items or during peak sale periods. Eligible returns during these periods will be issued as store credit or exchange only. Additional shipping and administrative fees may apply.

Timeframe: You have 30 days from the date you receive your item to request a return. For split-package orders, the 30-day period starts from the delivery date of the final package.

Cost: Return postage is the customer’s responsibility unless the item arrived damaged or there was a shipping error. Shipping and handling charges are non-refundable. Returns that don’t meet our eligibility criteria may incur a 20% restocking fee or be declined.

If an order is returned to sender, it will be refunded once it has been received back and processed, minus the original shipping costs, any return-to-sender fees, duties, taxes, and applicable administrative charges.

Return address:

Avalia Kids
PO Box 5010
COLLIVER VIC 3630
Australia

📦 How to return

Step 1 — Check that your item is unused, unworn, with tags attached, and in its original packaging. You must also have a receipt or proof of purchase.

Step 2 — Email support@avalia.com.au within 30 days of receiving your order. Include your order number, the item you are returning, your reason for return, and a copy of your receipt.

Step 3 — Wait for our confirmation that your return meets the eligibility criteria. We will send you any further instructions by email.

Step 4 — Pack the item securely in its original packaging and place your proof of purchase inside the parcel. We recommend using tracked postage and keeping your proof of postage until your return has been processed.

Step 5 — Send the parcel to the return address listed above. Unless the item was damaged or we made a shipping error, you will need to cover the return postage cost.

Step 6 — Once your parcel arrives, please allow one to three business days for us to process and assess your return. We will notify you by email when this is complete. If your return does not meet the eligibility criteria, a 20% restocking fee may apply or the return may be declined.

Step 7 — Exchanges may be available for eligible returns, subject to stock availability. Additional shipping and administrative fees may apply. If an exchange is unavailable, store credit may be issued instead. Refunds are not available on sale items or during peak sale periods.

⚠️ Important Note: Sale Items & Gift Cards

Refunds are not available on sale items or purchases made during peak sale periods. Eligible returns during these periods may be approved for store credit or exchange only. Additional shipping and administrative fees may apply.

Gift cards are non-refundable.

🔍 Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue promptly.

🚫 Exceptions / Non-returnable Items

We do not accept returns on:

✓ Custom or personalized items
✓ Personal care items (e.g. beauty products, jewellery)

If you're unsure whether your item qualifies, feel free to contact us.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please get in touch at support@avalia.com.au.