Shipping & Returns
📦 Shipping Policy
At Avalia.kids, all orders are dispatched from regional Victoria, Australia with love and care.
✔️ All in-stock orders are dispatched within 1 business day
📦 Preorders
Some of our pieces are available for preorder. Please note:
✔️ The estimated dispatch date is listed in the product description
✔️ Your entire order will be shipped together once all items are ready
✔️ Want in-stock items sooner? Place a separate order
🇦🇺 Domestic Shipping (Australia)
✔ Standard Shipping: $7.95 AUD flat rate
✔ Express Shipping: $12.95 AUD flat rate
✔ Free Standard Shipping on Australian orders over $99 AUD
✔ Free Express Shipping on Australian orders over $175 AUD
✔ Sent via Australia Post with tracking
🌍 International Shipping
Standard Shipping Flat Rates:
✔ New Zealand: $15.95 AUD
✔ Asia–Pacific: $19.95 AUD
✔ USA & Canada: $22.95 AUD
✔ UK & Europe: $27.95 AUD
✔ Rest of World: $29.95 AUD
✔ Free International Shipping on orders over $175 AUD
✔ Tracked delivery included
✔ Duties, taxes and customs fees are the responsibility of the customer. These are set by your local customs authority and are not included in our shipping rates.
⏱ Shipping Timeframes
✔ All in-stock orders dispatched within 1 business day
✔ Australia: 2–8 business days (Standard), 1–4 business days (Express)
✔ New Zealand: 5–8 business days
✔ USA, UK, Europe, Asia-Pacific: 6–15 business days
✔ Rest of World: 10–15 business days
📦 Returns — Step-by-step
Timeframe: You have 30 days from the date you receive your item to request a return. For split-package orders, the 30-day period starts from the delivery date of the final package.
Cost: Return postage is the customer’s responsibility unless the item arrived damaged or there was a shipping error. Shipping and handling charges are non-refundable. Returns that don’t meet our eligibility criteria may incur a 20% restocking fee or be declined.
Return address:
Avalia
PO Box 5010
COLLIVER VIC 3630
Australia
📦 How to return
Step 1 — Check that your item is unused, unworn, with tags attached, and in its original packaging. You must also have a receipt or proof of purchase.
Step 2 — Email support@avalia.com.au within 14 days of receiving your order. Include your order number, the item you are returning, your reason for return, and a copy of your receipt.
Step 3 — Wait for our confirmation that your return meets the eligibility criteria. We will send you any further instructions by email.
Step 4 — Pack the item securely in its original packaging and place your proof of purchase inside the parcel. We recommend using tracked postage and keeping your proof of postage until your return has been processed.
Step 5 — Send the parcel to the return address listed above. Unless the item was damaged or we made a shipping error, you will need to cover the return postage cost.
Step 6 — Once your parcel arrives, please allow one to three business days for us to process and assess your return. We will notify you by email when this is complete. If your return does not meet the eligibility criteria, a 20% restocking fee may apply or the return may be declined.
Step 7 — We do not offer exchanges. If you need a different item, please return the original and place a new order. If your return is approved, we will issue a refund. Shipping and handling charges are non-refundable.
⚠️ Important Note: Sale Items & Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.
🔍 Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue promptly.
🚫 Exceptions / Non-returnable Items
We do not accept returns on:
✓ Perishable goods (e.g. food, flowers, plants)
✓ Custom or personalized items
✓ Personal care items (e.g. beauty products, jewellery)
✓ Hazardous materials, flammable liquids, or gases
If you're unsure whether your item qualifies, feel free to contact us.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please get in touch at support@avalia.com.au.