Frequently Asked Questions
When will my order be dispatched?
✔ All in-stock orders are dispatched within 1–3 business days from regional Victoria, Australia
✔ During peak sale periods, dispatch may take longer than usual (typically 5–7 business days)
✔ If your order contains preorder items, the whole order will be shipped together once everything is ready
How do I know if something is a preorder?
✔ Preorder items have the estimated dispatch date listed in the product description, product variable or product name.
✔ If you'd like in-stock items sooner, please place a separate order
How much is shipping within Australia?
✔ Standard Shipping: $9.95 AUD flat
✔ Express Shipping: $12.95 AUD flat
✔ Free standard shipping on orders over $150 AUD
✔ Free express shipping on orders over $350 AUD
Do you ship internationally?
✔ Yes, we ship worldwide with tracked delivery via Australia Post
✔ Duties, taxes and customs fees are the responsibility of the customer and are not included in our shipping rates
How long will delivery take?
✔ Australia: 2–8 business days (Standard), 1–4 business days (Express)
✔ New Zealand: 5–8 business days
✔ USA, UK, Europe, Asia-Pacific: 6–15 business days
✔ Rest of World: 10–15 business days
How can I track my order?
✔ You'll receive a tracking number by email once your order has been shipped
✔ All parcels are tracked
Can I return my order?
✔ Yes, eligible returns are accepted within 30 days of receiving your order
✔ Items must be unused, unworn, with tags attached, and in their original packaging
✔ Return shipping is the customer's responsibility unless the item is faulty or we made an error
✔ Refunds are not available on sale items or during peak sale periods
Where do I send returns?
Our return address is:
Avalia Kids
PO Box 5010
COLLIVER VIC 3630
Australia
Please contact support@avalia.com.au before returning anything
Can I exchange an item?
✔ Exchanges may be available for eligible returns, subject to stock availability
✔ Additional shipping and administrative fees may apply
✔ If an exchange is unavailable, store credit may be issued instead
When will I receive my refund?
✔ Once your return is received and approved, your refund will be processed within 10 business days
✔ Your bank or payment provider may take additional time to process the refund
Can I return sale items or gift cards?
✔ Refunds are not available on sale items or during peak sale periods
✔ Eligible returns during these periods may be approved for store credit or exchange only
✔ Additional shipping and administrative fees may apply
✔ Gift cards are non-refundable
What if something arrives damaged or incorrect?
✔ Please contact us at support@avalia.com.au with your order number and a photo of the issue
✔ We'll work with you to resolve the issue as quickly as possible