❓ Frequently Asked Questions
📦 When will my order be dispatched?
✔ All in-stock orders are dispatched within 1 business day from regional Victoria, Australia
✔ If your order contains preorder items, the whole order will be shipped together once everything is ready
🕰 How do I know if something is a preorder?
✔ Preorder items have the estimated dispatch date listed in the product description
✔ If you’d like in-stock items sooner, please place a separate order
🚚 How much is shipping within Australia?
✔ Standard Shipping: $9.95 AUD flat
✔ Express Shipping: $14.95 AUD flat
✔ Free standard shipping over $100 AUD
✔ Free express shipping over $175 AUD
🌍 Do you ship internationally?
✔ Yes, we ship worldwide with tracked delivery via Australia Post
✔ Rates start at $15.95 AUD depending on the region
✔ Free international shipping on orders over $175 AUD
⏳ How long will delivery take?
✔ Australia: 2–8 business days (Standard), 1–4 business days (Express)
✔ New Zealand: 5–8 business days
✔ USA, UK, Europe, Asia-Pacific: 6–15 business days
✔ Rest of World: 10–15 business days
📮 How can I track my order?
✔ You’ll receive a tracking number by email once your order has been shipped
✔ All parcels are tracked
🔁 Can I return my order?
✔ Yes, returns are accepted within 12 days of receiving your order
✔ Items must be unused, unworn, with tags, and in original packaging
✔ Return shipping is the customer’s responsibility unless the item is faulty
📦 Where do I send returns?
✔ Our return address is:
Avalia, PO Box 5010, COLLIVER VIC 3630, Australia
✔ Please contact support@avalia.com.au before returning anything
🛍 Can I exchange an item?
✔ We don’t offer exchanges
✔ Simply return the item and place a new order for what you need
💳 When will I receive my refund?
✔ Once your return is received and approved, your refund will be processed within 10 business days
✔ Your bank may take additional time to process the refund
🎁 Can I return sale items or gift cards?
✔ Sale items and gift cards are final sale and cannot be returned or refunded
🧸 What if something arrives damaged or incorrect?
✔ Please contact us at support@avalia.com.au with your order number and a photo
✔ We’ll make it right as quickly as possible!